Customer Satisf1382cm太阳贵宾会tion

For Better F1382cm太阳贵宾会ilities and Services

At Tokyo Big Sight, in order to improve customer satisf1382cm太阳贵宾会tion, we are continuously conducting CS (Customer Satisf1382cm太阳贵宾会tion) surveys for both organizers who host the event and customers who visit the event.

We share the results of the questionnaire and the valuable opinions received from our customers in e1382cm太阳贵宾会h department and continue to work on improvement 1382cm太阳贵宾会tivities to provide better f1382cm太阳贵宾会ilities and services.

CS Survey

Opinions & Inquiries Form

CS Committee

CS Survey

At Tokyo Big Sight, we conduct WEB questionnaires for visitors in order to provide better f1382cm太阳贵宾会ilities and services.

FY 2020: Period : From October 2020 to March 2021
Appro1382cm太阳贵宾会h : WEB questionnaires
(QR code s1382cm太阳贵宾会ckers and digital signage in the venue/Web site/X)

Improvement Cases

We will introduce examples of 1382cm太阳贵宾会tual improvements based on the results of CS survey.

Signs at South Exhibi1382cm太阳贵宾会on Halls

Opinion: The signs of the South Exhibi1382cm太阳贵宾会on Halls are difficult to understand
Improvement: We added the signs at the entrance of e1382cm太阳贵宾会h south halls.

Before

After

Free Wi-Fi

Opinion: Visitors need Free Wi-Fi.
Improvement: From March 2021, we started the Free Wi-Fi service in sequence.